Stated in our terms and conditions, all sales that are placed on our site are final. All customers are required to check a box that says that they agree to the policy at the time of checkout. This policy is in place because once the seller confirms the order that you placed, we enter a legally binding contract for those tickets. As our sellers hold us to a strict all sales are final policy, we are unable to make any exceptions to this rule. We are not able to exchange tickets either, because tickets on our site come from many different sellers, and it may not be an even exchange.